Terms and conditions

CANCELLATION POLICY

Non Refundable Rates 

When the hotel receives your reservation, the total amount will be charged on your card. No refund will be made in case of cancellation, early departure or no-show (the reservation is kept up to the 1st night). If the charge to your card is denied, the hotel will cancel your reservation.

Flexible Rates

Free cancellation up to 3 days prior arrival. Cancellation due within less than 3 days of arrival date, possible no-show or early departure, the hotel will charge 100% of the stay to the credit card provided. If payment is denied, the hotel will cancel your reservation.

At Easter/HolyWeek ("Semana Santa" from 13rd to 20th April 2025) and April Fair ("Feria" from 5th to 11st May 2025) Flexible Rates conditions may be modified. You will find more information in your booking confirmation.

Credit Card

The credit card provided by the time of booking must be presented at check in time.

The hotel reserves the right to pre-authorize the credit card provided and charge the first night 7 days prior to arrival. If the credit card is not valid, the reservation will be automatically cancelled.

The hotel will pre-authorize the amount of the first night to the credit card provided as guarantee. If the credit card is not valid the booking will be automatically cancelled.

CHILDREN AND EXTRA BED POLICIES

Cots and extra beds are under request only on Junior Suite and Suite categories, and subject to availability.

Cots are free of charge for children up to 2 years.

Children up to 5 years can stay free of charge using the existing bed.

Price extra bed in room 100€ per night. The price will be automatically added at the rate and it is included in the final cost of the stay that appears on your booking.

VAT

Room rates include 10% VAT.

CHECK IN AND CHECK OUT

Check-in time is 3pm. Check-out time is 12pm.

PETS

Pets are not allowed in all hotel premises. Only guide dogs are accepted.

TAX DATA

MERCER GESTION CASTELAR SL

B56829203

Calle Castelar, 26. 41001 Sevilla (Spain)

Tel. +34 954 223 004

info@mercersevilla.com

OTHER INFORMATIONS

The minimum purchase age is 18 years old.

PAYMENT AND SECURITY FORMS

When placing the order at MERCER HOTELES, the client can choose the payment method preferred.

Your bank details will be transmitted in a totally secure environment. We do not register this data at any time and it is used only to complete the purchase process. This online website owned by MERCER HOTELES –which is abide by the General Data Protection Regulation (RGPD)- informs cardholders that they are responsible for the transactions.

Our website uses HTTPS (Hypertext Transfer Secure Protocol) with a valid, verified and in force security certificate. (This protocol works from port 443 and uses SSL / TLS-based encryption in order to create an encrypted channel between the client and the server).

Applied security (SSL) is specified, data is introduced on secure page. (SSL is the acronym for Secure Sockets Layer. Protocol for web browsers and servers that allows authentication, encryption and decryption of data sent over the Internet).

Accepted payment methods

Credit / Debit Card

The easiest and fastest way to make your purchase. To manage credit card charges on our website we use the virtual POS platform of Redsys.

Only secured credit cards will be accepted to avoid any possible risk or fraud. Secured cards are associated with security keys and, at the end of the payment, it is transferred to the bank's website, where these keys must be introduced. If you do not have a secure card for online payments, the bank must provide the necessary information and passwords.